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Benefits of Fixed Mobile Convergence.
There are three types of savings an organization can make from a convergent solution:
call costs, infrastructure and productivity.
Savings delivered through convergence.
Although call cost savings are the easiest to measure,
they provide the least scale for savings.
More benefits can be derived through infrastructure efficiencies,
and productivity.
Infrastructure savings are delivered through fixed-line
replacement strategies and greenfield site deployments.
This impacts the CAPEX
and ongoing Open requirements of owning fixed and mobile fleet.
Productivity and improved business processes,
whilst providing the greatest opportunity for
organizations to derive benefits from convergence,
are also the hardest to quantify. For example,
while a converged voicemail solution may save
an employee five minutes of effort a day,
the real benefit may not directly be derived
through having an extra five minutes for 'productive'
work. The benefits may, in fact, be delivered through
customer satisfaction and repeat business as
a result of improved response times. However,
most businesses now measure customer satisfaction as a key
performance indicator. Therefore, the increase in productivity
and potential process re-engineering which can be achieved will have
a positive impact on customer satisfaction levels.
Benefits include.
Extending fixed-line call features to mobile handsets
Reducing call costs
Improving the responsiveness of the business
Delivering control — for instance, for compliance with FSA regulations
Reducing duplication
Ease of extending the capacity
Improving productivity
The use of converged solutions also enables the workforce
to be more productive through functions such as mobile access
to direct-dial extensions and conferencing. Employees can
respond faster to voicemails,
and benefit from reduced telephone tag as they can answer
more calls the first time. Specific productivity gains are illustrated by
the following examples:
Consultants within a Healthcare Consulting company achieved
a 10 to 15% productivity gain as a result of reduced telephone tag.
Carers at a Home Care Services company achieved time savings of 60,
minutes each day per employee due to fewer voicemails,
more calls answered the first time and reduced telephone tag.
A specialist call center within a Travel Insurance company handled
25% more calls as a direct result of increased responsiveness of the staff.
A University achieved one hour time-saving per day for IT support staff,
minimizing delays in reaching colleagues to issue job instructions or resolve issues.
Within a Hospital, nurses were able to save at least 10,
minutes each time they retrieved patient results,
by being able to access and check results irrespective of location within the hospital.
Productivity benefits can be relatively difficult to quantify
and are best addressed on an individual basis. However,
financial savings can be found a by calculating, for example,
the number of minutes saved per day through enhanced
communications and business processes.
(e.g. time wasted unnecessarily visiting the office
to pick up desk-based voicemails or job schedules).
Besides, the ability to rapidly and consistently answering inquiries,
and client calls can ensure that a client is gained
and maintained owing to a better standard of service.
Number Portability.
The MNA or MVNO provides for number portability
and ensures that users can maintain their existing phone numbers
and avoids any disruption to the dialing experience for the end-user;
no user training is required.
Data Support.
Ideal the network fully supports data options providing
an internet, and mail connections. Access Point Names
(Apes) are provided for network supported applications such as Push-to-Talk (PTT.
Roaming
Landline Number in the SIM.
The Sims can support both mobile
and landline numbers which enables
a mobile phone to host both a standard landline DDI
(number) and a mobile number simultaneously.
Choice of Handset.
It will support a wide range of handset models and,
since it is independent of Smartphone operating systems,
it is unaffected by operating system changes.
Short Code Dialing.
As a result of the call routing presentation at the PBX
or hosted data center switch, short code dialing,
and featuring dialing
(i.e. number tagging to request a feature or application support such as record/don,
't record or identification of private calls), are supported.
Cost Saving.
Removing Business Costs Mobile phone software applications raise some management, cost and support issues for business. Furthermore, it is possible for mobile applications to be bypassed, even if this requires the mobile phone to be rebooted. All applications are delivered and supported centrally from the core; there is no need for support on the individual handsets, all that is needed is a New SIM card.
Savings on Mobile Costs.
The outbound call leg is under the control of the business and will,
typically, be configured to avoid Mobile Network Operator
(MNA) charges for national and international calls.
Calls, at the discretion of the business, maybe placed:
FOC over internal, national, and international
business networks if they remain on-net or
at landline contract rates for off-net calls over PSTN or the business's chosen carrier
Inbound calls to mobiles are presented at the PBX
and receive a share of the Media Termination Credits
(a credit to the SIM) paid to the Mobile Network
Besides, this can provide significant savings,
over 70%, on international roaming charges. This is provided by:
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